United States Only
The Lusso is warrantied for 12 months from the date of purchase. This warranty only covers defected models and does not include the following:
- Normal wear and tear
- Damage due to misuse and abuse such as dropping, incorrect voltage supply, or neglect in safety precaution
- Tampering, such as repair or attempted repair by an unauthorized party
- Neglect or lack of proper maintenance
- External or damage to cord
- Tools that have been modified, neglected or poorly maintained, misused, abused or involved in accidents or natural disasters
- Damage occurring during shipment of the product (such claims must be presented directly to the shipping company)
- Damage or deterioration to the surface finish, aesthetics or appearance of the product
- Tools for which the Customer does not follow the warranty procedures outlined above
- Tampering & misuse with transformers, voltage converters, plug adapters, or with alternative power supplies internationally (outside US)
- Once replacement reservoir will be issued at no charge to defective models only. Valid within 30 days of purchase.
- Replacement reservoirs can be purchased separately by contacting firstname.lastname@example.org
To make a warranty claim, it must be made in writing or by emailing email@example.com. Proof of purchase is required for all claims.